Refund Policy

For Orders cancelled before getting shipped: If you cancelled the order from our website before it getting shipped, the refund is initiated right away and it may take up to 3 to 5 business days for it to reflect in the original source of Payment. You will receive SMS updates on your number if you are not enrolled in DND(Do Not Disturb).

For Returned Item(s): Once the returned item(s) is received and inspected at our warehouse, we initiate the refund within next 1-2 business days, towards the Bank Account details or UPI ID entered while raising Return request(s). These refunds cannot be processed towards the original source of payment.

For Exchange with lower value item(s): You may please reach out to our customer support team once the exchange order is delivered to you, the difference will be refunded to your shared bank account or UPI ID.

Important Notice

In case of any confusion, we request you to please connect with us and we would love to clear it for you. You are solely responsible for any decision made by you without prior communication or based on assumptions

During pickup of any item(s) requested for return or exchange, it is customer's responsibility to handover only the requested item(s) as no quality check is performed at the time of pickup. THE LABEL TAN will not be responsible for any incorrect/wrong/other item(s) handed over in the pickup

Please make sure to collect the physical pickup receipt at the time of pickup as it serves as the proof of pickup. THE LABEL TAN will not be responsible for any pickup done without it being updated on the tracking as “Picked Up” if the proof of pickup is not available.

Thank you for choosing  THE LABEL TAN.